Refund Policy

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@decoy.ltd. If your return is accepted, we'll send you a return shipping label along with instructions.

Return Address

Damages & Issues

Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you received the wrong item — we'll evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you have a question about a specific item, contact us before purchasing.

Exchanges

The fastest way to get what you want is to return the item and, once the return is accepted, make a separate purchase for the new item.

EU — 60-Day Cooling Off Period

If you are located in the European Union, you have the right to cancel or return your order within 60 days for any reason and without justification. The item must be in the same condition as received — unworn, unused, tagged, and in its original packaging — with proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 7 business days.

Note that your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since your return was approved, contact us at contact@decoy.ltd.